Solfru Terms & Conditions
Welcome to the Solfru Terms of Service. These Terms of Service explain the rules, responsibilities, rights, and legal conditions governing your access to and use of the Solfru website, marketplace, products, and services. By accessing or using our platform, you agree to comply with these Terms of Service and all applicable laws.
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Building Trust Through Transparent Business Policies
At Solfru, we believe successful business relationships begin with complete transparency. These Terms of Service explain your rights, responsibilities, and obligations while using our platform. They also describe how we operate our dropshipping marketplace, process orders, handle payments, protect intellectual property, and resolve disputes.
Whether you're an entrepreneur starting your first online business or an established seller scaling globally, these terms ensure every transaction is conducted fairly, securely, and professionally for all parties involved.
Clear Responsibilities
Understand your obligations, account responsibilities, and acceptable platform usage.
Order & Shipping Rules
Learn how supplier fulfillment, delivery timelines, cancellations, and logistics operate.
Payments & Refunds
Transparent payment procedures, refund eligibility, and financial policies.
Legal Protection
Comprehensive legal framework protecting both Solfru and our valued customers.
Effective Date
June 2026
Last Updated
Reviewed Regularly
Applicable Region
Worldwide
Support
Legal Assistance Available
Terms of Service Agreement
By accessing, browsing, registering, purchasing, or otherwise using the Solfru website, mobile application, or any services provided by us, you acknowledge that you have read, understood, and agreed to comply with these Terms of Service.
These Terms form a legally binding agreement between you and Solfru. If you do not agree with any part of these Terms, you should immediately discontinue using our platform and services.
Legal Agreement
Your continued use of Solfru signifies complete acceptance of these Terms.
Binding Contract
These policies constitute a legally enforceable agreement.
Policy Updates
We may revise these Terms periodically. Continued use indicates acceptance of updated policies.
Fair Usage
Every customer agrees to use our platform responsibly and ethically.
Important Notice
Solfru reserves the right to refuse service, suspend accounts, or terminate access if these Terms are violated or fraudulent activities are detected.
Eligibility & Account Responsibilities
To use Solfru, you must possess the legal authority to enter into a binding contract under applicable laws. By creating an account, you represent that all information provided is accurate, complete, and current.
You are solely responsible for maintaining the confidentiality of your login credentials and all activities performed through your account.
Account Security
Solfru is not responsible for losses resulting from compromised passwords or unauthorized account access caused by negligence or failure to maintain proper security practices.
Terms of Service for Shipping & Delivery
Solfru works with multiple verified suppliers and logistics partners across India and international markets. Shipping timelines depend on supplier availability, warehouse location, courier operations, customs procedures, and destination country.
While we strive to ensure timely fulfillment, estimated delivery dates are provided for guidance only and should not be considered guaranteed delivery commitments.
Order Confirmation
Orders are confirmed once payment verification has been successfully completed.
Supplier Processing
Products are packed and prepared by verified supplier warehouses.
Shipping
Courier partners collect the shipment and provide tracking information whenever available.
Successful Delivery
Orders are delivered to the customer's registered shipping address.
Correct Address
Customers are responsible for providing complete and accurate shipping information.
Delivery Estimates
Shipping dates are estimates and may vary because of operational or external circumstances.
International Orders
Customs duties, import taxes and local regulations remain the responsibility of the buyer.
Force Majeure
Delays caused by weather, strikes, natural disasters, customs or government restrictions are beyond our control.
Terms of Service for Payments & Billing
All product prices displayed on Solfru are subject to change without prior notice. Prices may vary due to supplier updates, currency fluctuations, taxes, promotional campaigns, or inventory availability.
Payments must be completed through our approved payment methods before order processing begins.
Secure Payments
Transactions are processed using encrypted and secure payment gateways.
Multiple Methods
Debit cards, credit cards, UPI, net banking and other approved payment options may be supported.
Applicable Taxes
Prices may include or exclude applicable taxes depending on your location.
Fraud Prevention
Suspicious or unauthorized transactions may be cancelled or placed under verification.
Billing Notice
Solfru reserves the right to cancel orders where payment verification fails, fraudulent activity is suspected, or pricing errors occur due to technical issues.
Terms of Service for Returns & Refunds
Refund eligibility depends on the supplier's return policy, product category, order status, and inspection results. Certain products may not qualify for return due to hygiene, customization, perishability, or legal restrictions.
Approved refunds will be processed through the original payment method within the applicable processing period.
Eligible
- Damaged products received
- Wrong product delivered
- Manufacturing defects
- Approved supplier return requests
- Verified transit damage
Not Eligible
- Used products
- Customer damage
- Personalized products
- Expired return period
- Products without original packaging
Refund Processing
Refund timelines vary according to payment providers, banks, suppliers and financial institutions. Processing may require successful verification of returned goods before funds are released.
Terms of Service for Product Information
Solfru continuously works with trusted suppliers to provide accurate product descriptions, specifications, pricing, inventory status, and product images. However, because products originate from multiple manufacturers and suppliers, occasional differences may occur.
Product colors, packaging, dimensions, branding, availability and specifications may vary without prior notice due to supplier improvements or manufacturing changes.
Product Availability
Inventory levels change frequently and products may become unavailable without advance notice.
Product Images
Images are provided for illustration purposes. Actual products may differ slightly in appearance.
Pricing Changes
Prices may change because of supplier updates, taxes, promotions or currency fluctuations.
Product Details
Specifications and descriptions are provided by suppliers and may occasionally be updated.
Important Information
Solfru reserves the right to modify, discontinue, replace or update products, pricing and product information at any time without prior notice.
Terms of Service for Intellectual Property
All content available on Solfru including trademarks, logos, software, website design, graphics, icons, product listings, images, videos, source code, databases and written content remains the exclusive property of Solfru or its respective licensors.
Unauthorized copying, distribution, reproduction, commercial exploitation or modification of any website content is strictly prohibited without prior written permission.
Copyright Notice
Unauthorized reproduction of any Solfru intellectual property may violate applicable copyright, trademark and intellectual property laws.
Prohibited Activities & Platform Misuse
Users agree to access and use Solfru responsibly. Any misuse of our platform that affects security, operations, suppliers or other users is strictly prohibited.
Fraudulent Activity
Fake identities, payment fraud, identity theft or deceptive purchases.
Malicious Software
Uploading malware, ransomware, viruses or harmful scripts.
Unauthorized Access
Attempting to access accounts, servers or systems without permission.
Website Exploitation
Reverse engineering, scraping, automated bots or data extraction.
False Information
Providing inaccurate registration, payment or shipping details.
Illegal Activities
Using Solfru for unlawful, fraudulent or prohibited purposes.
Enforcement Policy
Solfru reserves the right to suspend or permanently terminate accounts involved in prohibited activities, fraud, abuse or violations of these Terms of Service, with or without prior notice where legally permitted.
Limitation of Liability
Solfru strives to deliver reliable services and accurate information. However, our platform is provided on an "as available" and "as is" basis without guarantees that every service will operate uninterrupted or error free.
To the maximum extent permitted by applicable law, Solfru shall not be liable for indirect, incidental, special, consequential or punitive damages resulting from the use or inability to use our platform.
System Interruptions
Temporary outages, maintenance or technical disruptions may occasionally occur.
Supplier Delays
Delivery delays caused by suppliers or logistics partners remain outside our direct control.
Business Losses
Solfru is not responsible for indirect business losses, lost profits or missed opportunities.
Internet Issues
Performance interruptions caused by internet, hosting or third-party services.
Legal Disclaimer
Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.
Terms of Service & Privacy Policy
Your privacy is important to us. Solfru collects, stores and processes personal information only for legitimate business purposes including account management, order processing, customer support, fraud prevention and legal compliance.
By using our platform, you consent to the collection and processing of information in accordance with our Privacy Policy.
Secure Storage
Personal information is protected using modern security practices.
Privacy Protection
Customer information is handled responsibly and only for authorized purposes.
Cookies
Cookies improve website functionality, analytics and user experience.
User Rights
You may request updates or corrections to your personal information.
Privacy Commitment
Solfru never intentionally sells personal customer information to third parties.
Terms of Service Governing Law
These Terms shall be governed and interpreted according to the applicable laws governing Solfru's operations.
Before initiating legal proceedings, both parties agree to attempt resolving disputes through good-faith discussions whenever reasonably possible.
Terms Update Timeline
Solfru regularly reviews and updates these Terms of Service to comply with evolving legal requirements, platform improvements and industry best practices.
Platform Launch
Initial Terms of Service established for marketplace operations.
Policy Enhancement
Shipping, supplier and payment policies strengthened.
Latest Revision
Comprehensive legal update with enhanced transparency and customer protection.
Policy Updates
Continued use of Solfru after updates constitutes acceptance of the revised Terms of Service.
Questions About Our Terms of Service?
Our dedicated support team is available to help you understand our Terms of Service, business policies, account responsibilities, payments, supplier guidelines, and other legal information related to Solfru.
Trusted Business Platform
Solfru is committed to maintaining complete transparency, security, fairness, and customer confidence across every transaction.
Terms of Service FAQs
Everything you need to know about using Solfru, your rights, responsibilities, orders and policies.
Yes. Every visitor, registered customer, supplier and buyer using Solfru agrees to these Terms of Service.
Yes. We may revise these Terms whenever required. Updated versions become effective immediately after publication.
No. Prices may change because of supplier pricing, inventory, taxes or promotional campaigns.
Yes. Accounts violating these Terms, engaging in fraud or abusive behaviour may be suspended or permanently terminated.
You can reach our support team through our Contact Us page or WhatsApp for assistance regarding orders, policies or legal matters.
Yes. Customer information is handled using secure technologies and privacy practices in accordance with our Privacy Policy.
You can reach our support team through the Contact Us page, email, or WhatsApp. We'll be happy to assist with questions regarding our Terms of Service, Privacy Policy, payments, orders, or supplier policies.
Yes. Businesses, resellers, dropshippers, and wholesalers can use Solfru for eligible bulk purchases, subject to supplier availability and applicable policies.
Solfru works with secure payment gateways. Sensitive payment information is processed securely according to industry standards and applicable payment provider policies.
If you notice unauthorized access or suspicious activity, please contact Solfru immediately so appropriate security measures can be taken to protect your account.