Cancellation & Refund Policy
At Solfru, customer satisfaction comes first. Our transparent cancellation and refund policy ensures a smooth, secure, and worry-free shopping experience for every order.
30-Day Happiness Guarantee
Shop confidently knowing your orders are protected by our transparent return & refund process.
30
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Secure
Quick Refunds
Processed after approvalEasy Returns
Simple return processPriority Support
We're always here to helpSimple, Transparent & Customer-Friendly Policy
At Solfru, we believe online shopping should be completely risk-free. Our cancellation and refund policy is designed to provide maximum transparency while ensuring a smooth experience for every customer.
30-Day Returns
Eligible products can be returned within 30 calendar days after delivery.
Secure Refunds
Refunds are processed securely after supplier inspection and approval.
Dedicated Support
Our support team is available to assist you throughout the return process.
Order Cancellation Policy
Cancel your order before supplier processing begins.
Cancellation Before Processing
Orders may be cancelled free of charge if they have not yet been processed or dispatched by our supplier.
Cancellation Request Time
Please submit your cancellation request as soon as possible after placing the order for faster processing.
Orders Already Shipped
Once an order has entered shipping or fulfillment, cancellation is no longer possible. Customers may request a return after delivery if eligible.
Confirmation Email
After approval, you'll receive an official email confirming the cancellation and refund status.
Important Information
Solfru operates using a trusted dropshipping model. Some products are shipped directly from our verified supplier partners. Once supplier processing begins, cancellation requests may no longer be possible.
Your Satisfaction is Our Priority
Eligible items can be returned within 30 days from the delivery date, provided they meet our return conditions.
Unused Products
Products must remain unused, undamaged, and in original condition.
Original Packaging
Original packaging, labels, manuals, and accessories should be included.
Proof of Purchase
Order confirmation or invoice is required to process every return request.
Damaged Products
Please attach clear images or videos for damaged or defective products.
Return Your Product in 4 Simple Steps
We've designed a quick, transparent, and hassle-free return process so you always know what happens next.
Submit Return Request
Contact our support team within 30 days of receiving your order. Share your Order ID and reason for the return request.
Verification
Provide photos or videos of the product if damaged, defective, or different from the ordered item.
Return the Product
Once approved, safely pack the product and ship it using the instructions provided by Solfru.
Receive Refund
After inspection and approval, your refund will be processed through your original payment method.
How Long Does Your Refund Take?
Once your returned product has been received and inspected, we begin the refund process immediately.
Approval
1–2 Business Days
Refund Initiated
Within 24 Hours
Bank Processing
5–7 Business Days
Refund Completed
Confirmation Sent via Email
Shipping & Refund Responsibility
The table below explains who is responsible for shipping costs, refunds, and processing under different return scenarios.
| Situation | Return Accepted | Shipping Charges | Refund Status |
|---|---|---|---|
| Damaged Product | Yes | Paid by Solfru | 100% Refund |
| Wrong Product Delivered | Yes | Paid by Solfru | Full Refund / Replacement |
| Defective Product | Yes | Paid by Solfru | 100% Refund |
| Customer Changed Mind | Depends | Customer Pays | After Inspection |
| Used Product | No | Not Applicable | No Refund |
Products Eligible For Returns & Refunds
To ensure a smooth return process, please make sure your product meets the following eligibility requirements.
Unused Condition
Product should be unused, undamaged, and returned in its original condition.
Original Packaging
Include original box, manuals, tags, labels and accessories.
Proof of Purchase
Invoice or Order ID is required for every return request.
Damage Evidence
Photos or videos are required for damaged or defective items.
30-Day Window
Return requests should be submitted within 30 days.
Support Assistance
Our customer support team will guide you through every step.
Cancellation & Refund FAQs
Find answers to the most common questions about cancellation, returns and refunds at Solfru.
Can I cancel my order after placing it?
Yes. Orders can be cancelled before they are shipped. Once dispatched, orders cannot be cancelled but may qualify for a return according to our return policy.
How many days do I have to return a product?
Most eligible products can be returned within 7 days after delivery. Some categories may have different return windows.
How long does the refund process take?
Refunds are usually processed within 5–7 business days after the returned item has been received and approved.
Will I have to pay return shipping?
Return shipping charges depend on the reason for return and the supplier's return policy.
How do I request a return?
Contact our support team with your order number. Our team will guide you through the return process.
Can I exchange a product?
Yes. Exchanges are available for eligible products depending on stock availability.
What if I receive a damaged product?
Report damaged products within 48 hours of delivery with photos for quick resolution.
How can I contact Solfru support?
You can contact us via Email, WhatsApp or Phone through our Contact page.
We're Here to Help You Every Step of the Way
Have questions about your cancellation, return, or refund? Our customer support team is ready to provide quick, friendly, and reliable assistance.