Frequently Asked Questions
Find quick answers about orders, shipping, returns, payments, dropshipping, suppliers and everything you need to know about shopping with Solfru.
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Search across hundreds of frequently asked questions. Our intelligent search instantly helps you find answers about orders, payments, shipping, returns, suppliers, tracking, cancellations and much more.
Where is my order?
Track your shipment anytime using the tracking number sent through email or SMS once your order has been dispatched.
Learn MorePayment Failed?
If your payment fails but money is deducted, it is usually reversed automatically within 3–7 business days depending on your bank.
Learn MoreReturn Policy
Eligible products can be returned within our return window if they are unused, undamaged and in their original packaging.
Learn MoreExplore FAQ Categories
Find answers faster by browsing our organized knowledge base. Whether you need help with orders, shipping, payments, suppliers or your account, everything is only one click away.
Solfru Model
Learn how Solfru works, our marketplace model, trusted suppliers and customer protection.
8 QuestionsOrders
Everything about placing orders, modifying, cancelling and managing purchases.
12 QuestionsShipping
Delivery timelines, shipping charges, tracking and logistics.
14 QuestionsReturns & Refunds
Return policy, refund timelines, replacements and cancellations.
10 QuestionsPayments
UPI, Cards, Net Banking, Wallets and COD information.
9 QuestionsSuppliers
Trusted suppliers, quality assurance, sourcing and fulfillment.
15 QuestionsAccount
Create, manage, secure and recover your account.
11 QuestionsTechnical Support
Website issues, login problems, browser compatibility and troubleshooting.
7 Questions24/7 Customer Support
Professional assistance whenever you need help.
Trusted Platform
Secure shopping with verified suppliers.
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Frequently Asked Questions
Browse our most common questions about Solfru, shipping, payments, suppliers, returns and account management.
Solfru Marketplace
Solfru is a trusted online marketplace that connects customers with verified suppliers, offering quality products, secure payments and reliable shipping across India.
Customers browse products, place orders securely, and our verified suppliers process, pack and dispatch the products directly.
Orders
Yes. Orders may be cancelled before they are processed or shipped. Once dispatched, cancellation may no longer be available.
Visit your account dashboard or use the shipment tracking number sent via email after dispatch.
Shipping
Shipping times depend on product availability and destination. Estimated delivery is displayed on each product page.
Yes. Tracking details are shared immediately after your order has been shipped.
Returns & Refunds
Eligible returns can be requested from your account or by contacting our support team within the applicable return period.
Refunds are processed after inspection of the returned item and are credited to the original payment method.
Payments
We support UPI, Credit Cards, Debit Cards, Net Banking and other secure payment methods.
Cash on Delivery may be available for selected products and delivery locations.
My Account
Click "Forgot Password" on the login page and follow the verification instructions sent to your registered email.
Yes. You can manage multiple delivery addresses from your account dashboard before placing an order.
Still Have Questions?
Can't find the answer you're looking for? Our dedicated customer support team is always ready to help you with orders, shipping, returns, suppliers and technical assistance.
Live Support
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Order Assistance
Need help tracking, cancelling or managing your order?
Payment Help
Questions regarding UPI, Cards, Wallets or Refunds.
Shipping Support
Delivery updates, tracking information and logistics help.
Experience Premium Shopping with Solfru
Trusted suppliers, secure payments, reliable delivery and dedicated customer support.